Privacy Policy
Shreeyash Multispeciality Hospital Kirkatwadi, Sinhagad Road, Pune – 411024, Maharashtra, India
Last Updated: [June-2026]
Introduction
Shreeyash Multispeciality Hospital (“Shreeyash Hospital,” “we,” “us,” or “our”) is committed to protecting the privacy and confidentiality of every patient, visitor, and user of our website, https://shreeyashhospital.com (the “Website”).
This Privacy Policy explains how we collect, use, store, share, and protect your personal and health-related information when you visit our hospital, use our medical services, or interact with our Website. By using our services or Website, you agree to the practices described in this Privacy Policy.
We handle your information in accordance with applicable Indian laws, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023, together with any rules made thereunder.
Information We Collect
We may collect the following categories of information:
1. Personal Information
- Full name, age, date of birth, and gender
- Contact details such as phone number, email address, and postal address
- Government-issued identification details, where required for registration or admission
- Emergency contact information
2. Health and Medical Information
- Medical history, symptoms, and current health conditions
- Diagnosis, treatment plans, prescriptions, and clinical notes
- Laboratory, pathology, radiology, and other diagnostic test results
- Details of medical procedures, surgeries, and hospitalisation
- Information relating to allergies, medications, and ongoing care
3. Appointment and Service Information
- Details submitted through our online appointment form
- Preferred department, doctor, date, and time of consultation
- Records of past appointments and visits
4. Financial and Billing Information
- Billing and payment details
- Insurance and Third-Party Administrator (TPA) information, where applicable
5. Website and Technical Information
- IP address, browser type, device information, and operating system
- Pages visited, time spent, and other usage data collected through cookies and similar technologies
6. Communications
- Enquiries, feedback, and correspondence submitted by phone, email, contact forms, or social media
How We Collect Information
We collect information:
- Directly from you — when you register as a patient, book an appointment, undergo consultation or treatment, complete forms, or contact us.
- Automatically — through cookies and analytics tools when you browse our Website.
- From third parties — such as referring doctors, diagnostic partners, insurers, or family members and guardians acting on your behalf, where relevant and lawful.
How We Use Your Information
We use your information to:
- Provide medical consultation, diagnosis, treatment, and ongoing patient care
- Register patients and manage appointments, admissions, and discharge
- Process billing, payments, and insurance claims
- Communicate with you regarding appointments, test results, follow-ups, and health information
- Respond to enquiries, feedback, and service requests
- Maintain accurate medical and administrative records
- Improve our services, Website, and overall patient experience
- Comply with legal, regulatory, and statutory obligations
- Respond to medical emergencies and protect the vital interests of patients
Sharing and Disclosure of Information
We treat your health information as strictly confidential. We may share your information only in the following circumstances:
- Within the hospital — with doctors, nurses, technicians, and administrative staff involved in your care.
- With other healthcare providers — such as referring physicians, specialists, diagnostic laboratories, or pharmacies, to support your treatment.
- With insurers and TPAs — to process claims and authorisations, where you have availed such services.
- With service providers — trusted third parties who assist us with IT, data hosting, billing, or administrative functions, under appropriate confidentiality obligations.
- For legal and regulatory reasons — where required by law, court order, or a government or regulatory authority, or to protect the rights, safety, and security of patients, staff, or the public.
- With your consent — for any other purpose disclosed to you at the time of collection.
We do not sell, rent, or trade your personal or health information to any third party for marketing purposes.
Data Security
We implement reasonable physical, technical, and administrative safeguards designed to protect your information against unauthorised access, alteration, disclosure, or destruction. Access to patient information is restricted to authorised personnel on a need-to-know basis.
However, no method of transmission over the internet or method of electronic storage is completely secure. While we strive to protect your information using accepted standards, we cannot guarantee its absolute security.
Data Retention
We retain your personal and medical information only for as long as necessary to fulfil the purposes described in this Privacy Policy and to comply with applicable legal, regulatory, and medical record-retention requirements. When information is no longer required, it is securely deleted or anonymised.
Your Rights
Subject to applicable law, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request erasure of your personal information, where legally permissible
- Withdraw consent previously provided, subject to legal and treatment-related limitations
- Raise a grievance regarding the handling of your information
To exercise any of these rights, please contact us using the details provided below. We may need to verify your identity before processing your request.
Cookies and Website Tracking
Our Website uses cookies and similar technologies to enhance your browsing experience, analyse Website traffic, and understand how visitors use our Website. You can manage or disable cookies through your browser settings; however, please note that some features of the Website may not function properly if cookies are disabled.
Third-Party Links
Our Website may contain links to external websites or social media platforms that are not operated by us. We are not responsible for the privacy practices or content of such third-party websites. We encourage you to review their privacy policies before sharing any information.
Children’s Privacy
We provide medical services to patients of all ages, including children. Where we collect information relating to a minor, we do so with the consent of, and in the presence of, a parent or legal guardian. We do not knowingly collect personal information from children through our Website without such consent.
Consent
By using our Website, booking an appointment, or availing our medical services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any changes will be posted on this page along with an updated “Last Updated” date. We encourage you to review this page periodically to stay informed about how we protect your information.
Grievance Officer and Contact Us
If you have any questions, concerns, or grievances regarding this Privacy Policy or the handling of your information, please contact us:
Shreeyash Multispeciality Hospital Kirkatwadi, Sinhagad Road, Pune – 411024, Maharashtra, India
- Phone: +91 82377 79310
- Email: info@shreeyashhospital.com
- Website: https://shreeyashhospital.com